- Term & Conditions
Term & Conditions
Once an order has been placed we cannot modify or add to it that order. If a mistake is made, a CREDIT for a future order will be issued - NOT a refund. If you order a part that is listed as "temp SOLD OUT" a CREDIT will be issued for a future order - NOT a refund.
If YOU choose to "cancel" your order you will be refunded all but 7% of the total fees as we also have to pay our collection company for this transaction. Any sort of "refund" will be charged the 7% fee - no exceptions.
****** WE DO NOT SHIP BACK ORDERS *****
PLEASE carefully double check your order BEFORE you pay - Make sure your shipping address is correct - we are not responsible for any address issues - Make sure you are ordering the correct parts for you model of bike and NOT a different one - we will ship you what you order - for example if you order some parts for a CT70 and some parts for a Z50 we have to assume you are ordering for two different bikes.
PLEASE ORDER CAREFULLY....
Shipping rates are based on the size of the box, weight of the contents and the destination. Our Company policy is to ship each order same-day if received by 1pm Ontario Time.. We reserve the right to either issue a refund for any out of stock item or place this item on back-order status so that the customer’s order can be shipped. Any back-ordered item can be canceled and a refund issues to the customer’s account at the customer’s request. Any item that has been canceled will need to be re-ordered by the customer, and will constitute a new order and be treated as such.
NOTE: if you select “small package air” for your US and international shipments- there is NO tracking for this service. It is a slower and cheaper service but does not include tracking. PhatMX is not responsible for any Taxes , Duties or Doc fees that might be due with your shipment. Any and all duties and Taxes will be the responsibility of the customer. Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility WHEN THE ITEM ARRIVES. Please do not confuse these as additional charges from us. Check with your country's customs office to determine what these additional costs (if any) will be prior to buying.
All of the Canada Post EXPEDITED Mail shipments will have $100 insurance unless the customer requests more.
Please inspect your order as soon as it arrives to make sure that it is exactly as listed on your sales receipt. There is a 20% restocking fee after 15 days, NO RETURNS on anything electrical , Tools or anything installed. There are absolutely NO REFUNDS OR RETURNS on any Special orders or any order after 30 days.
Returns must be made within 15 days of the receipt of your order for a store credit. Prior to any return, call PhatMX to confirm the return. Returned goods must be in the EXACT SAME NEW CONDITION, UN-USED CONDITION with all of the original packing, as it was when shipped out to you. Items returned that are NOT in the original packing in the exact same condition as it was when shipped from our location will not be allowed any store credit. If the customer desires these items to be returned, the customer will be charged for the return shipping of these items. If the customer refuses these shipping charges for this return, these items will remain at PhatMX for 30 days and then destroyed.
Installed products can NOT be returned. Merchandise can only be returned by the party that originally purchased the product from PhatMX. PhatMX will not take the responsibility for errors in orders. Order returns because the buyer has changed his mind about purchasing or doesn't like what they purchased will be subject to a 5% charge for the credit card/PayPal fee processing fee.
Quality of Product:
We maintain the highest level of quality products on the market. We strive to keep all of our products at or above the same level of quality of the Honda product line. We do not un-pack the OEM products to inspect each and every product as we rely on the quality control of our OEM manufactures, like Honda. We do not make any guaranties that these products will be “SHOW QUALITY” we only make the guarantee that these OEM product will be as good as they were when originally produced or to the level of current acceptance of the OEM manufacture; i.e. Honda.
Use of Product:
Warning: Motorcycle sports involve the inherent risk and danger of serious bodily injury including, but not limited to, disability, paralysis, dismemberment and death. It is the opinion if this company that you the purchaser seek professional mechanic assistance in the installation of ANY AND ALL PRODUCTS. Even if your products come with instructions, these instructions are not meant to imply our responsibility for the installation or maintenance of any and all products. It is also our recommendation that any instructions that you might receive from PhatMX. will not be meant to imply any responsibility or the correct installation of any product purchased from PhatMX. If you chose to install the parts yourself PhatMX, will not be held liable or in any way responsible for any malfunction, injury, disability or death that results from the use or misuse of these products.
PhatMX shall not be liable for any consequential or incidental damages with the reasons below: Adding new components to your motorcycle (especially to the engine, suspension or braking system) may radically alter the acceleration, deceleration, handling and braking characteristics of your motorcycle. You will need to ensure that all of the parts are installed and properly torqued per the motorcycles manufacturer’s original specification. You will need to test the motorcycle with the new part(s) on a level ground, at low speed, without any other vehicles or obstacles nearby, to ensure that it is working properly. You will also need to periodically re-check, adjust or replace the parts, as may be necessary depending on the terrain, use, mileage, and rider input. You will need to consult the motorcycle manufactures original specifications, for further details. You acknowledge that failure to properly install, maintain, or familiarize yourself with the new part’s use, and or proper operation, may result in damage to the motorcycle, and/or a loss of control, resulting in serious injury or death. You will follow all applicable traffic laws and legal guidelines, and wear appropriate safety equipment (as by law) when using any products purchased from CHP Motorsports. If you have any questions about the installation or proper operation of any new part, ASK A MECHANIC/ SOMEONE who has knowledge before installing, using or riding. NEVER ride on a motorcycle if modified by someone who does not have proper knowledge. If you are not able to maintain properly your motorcycle, do not ride this motorcycle until you are able to take this unit to a qualified Mechanic to have your motorcycle serviced properly. PhatMX did not install your motorcycle products and will not be responsible for any injury that might occur. If you do not know how to maintain the simplest things as air filter maintenance or brake adjustment, you should not be riding any motorized vehicle until this unit is properly checked out by a certified motorcycle mechanic.
It is our mission to treat all of our customers with courtesy and respect in an adult manor and we would expect the same in return. If at any time our customers become verbally abusive and or threatening in any manor, the business transaction that is underway will cease and any future business relationship will be severed. We are here to provide help with any of your questions, parts or services needs and we hope that we will be able to satisfy each and every customer
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